Senior Program Manager – Enterprise Data Management , Technology

American Express

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

American Express is on a multi-year journey to continue our focus on Enterprise Data Management (EDM). As part of the journey, we are seeking a Program Manager to lead the Program Management efforts within Technology. The role sits within the Technology organization, and will be responsible for ensuring the EDM project scope, roadmap, deliverables, and resources are well defined, that risk is identified and mitigated, and change impact is addressed across workstreams.  

Key responsibilities include: 

·       Partner closely within Technology and Product teams to establish a 3-year plan and roadmap, with emphasis and urgency on year one milestones. 

·       Collaborate and engage with a diverse set of partners (Technology, Product, Federated Data Offices, Privacy, Risk, and others) to spearhead the EDM workstreams

·       Track progress against key Technology workstream milestones and risks, including creation of presentation views for executive review. 

·       Facilitate communication between project teams, ensuring alignment with organizational objectives. 

·       Lead Tech discussions on project plans to ensure alignments across teams 

·       Communicate scope change, resourcing, and financial implications to senior management in a clear and timely manner. 

·       Help manage a budget within Technology space across multiple teams. Familiar with both colleague and contractor / vendor resourcing budgeting

·       Establish and maintain data governance principles, policies, and procedures to ensure data quality, security, and compliance with regulatory requirements.

·       Drive Development and implementation of data lifecycle management processes, including data acquisition, storage, processing, archiving, and disposal.

·       Proactively identify gaps in project plans and educate the team on finding closure. 

·       Takes ownership and accountability of the program and is a “self-starter”

·       Maintain positive demeanor and “can do” attitude, all while having fun!

Qualification Requirements: 

·       Proven experience in program management: attention to detail along with ability to keep the big picture in perspective, both proactive and adaptable, ready, and willing to handle challenges. 

·       Preferred experience in data management, data governance, or data lifecycle management programs.

·       Track-record of driving thought-provoking strategic roadmaps – from vision to detailed execution

·       Navigating through uncertainty and overcoming obstacles – demonstrate resilience, and the ability to thrive in a fast-paced and changing environment.

·       Outstanding executive communication and partner management skills. Ability to create decks and materials to communicate at senior levels concisely, clearly, and consistently. 

·       Preferred: familiarity with industry-standard data management tools and technologies.

·       Proven ability to manage multiple demands successfully within a matrixed organization. 

·       Team player comfortable working collaboratively to resolve challenges in a demanding environment. 

·       4+ years of experience with significant project management

·       Consulting experience preferred.

·       Bachelor’s degree in Business, Management, or a related field. 

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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